Question 1

How do I cancel or downgrade my account to Free?

Accepted Answer

Note that there's a different way of cancelling a paid subscription depending on where you're subscribed (website, Google Play, or App Store).

If you subscribed on the website, you can cancel on the website on your computer.

First, go to your account settings by clicking "More" in the left Panel and the click on "Settings". Then, go to "Subscription" and click/tap on "Downgrade to Free".

Please see the screenshot below for reference:

Follow the steps, and be sure to read all of the options given at the bottom.

Your subscription will remain active until the end of the current billing period. After that, it will downgrade to Free automatically and you will not be charged.

If you subscribed via Google Play or App Store, you can cancel your subscription on your device's subscription list.

For more information, send us an email at support@fluentu.com

Question 2

How do I delete/deactivate my account?

Accepted Answer

To permanently delete your account, go to your account settings.

You'll find them by clicking on "More" > "Settings" in the left panel.

And then click on "deactivate account."

This will immediately delete your account from our system. This is permanent and irreversible.

To cancel your subscription without deleting your account, please follow these steps.

Question 3

How does the free trial work?

Accepted Answer

The free trial is available to all new users (that is, if you've never had a FluentU account before). All you have to do is choose the plan you'd like to try and register as you normally would.

We do require a payment method to sign up, but rest assured we won't charge you if you cancel at least one day before your trial ends.

The subscription will continue unless you unsubscribe before the end of your trial.

You can downgrade or deactivate at least one day before a subscription period ends and you will not be charged.

Question 4

Can I download videos to watch offline?

Accepted Answer

It's not possible to download the videos themselves for watching because it violates the YouTube Terms of Service. Our videos are available for streaming only.

Nevertheless, on the website, you can download a PDF transcript of each video or audio with translations for study offline. You can also download our audio and flashcards on your mobile devices.

Question 5

How do I change the language that my student is learning?

Accepted Answer

The language on your student's account is set when he or she creates the account, and cannot be changed afterwards.

To change the language, you should delete their account, and recreate it with the new language.

Question 6

Is there romaji?

Accepted Answer

We made a decision early on to encourage our users to type in Japanese instead of romaji whenever possible, and thus we don't have many romaji prompts in our videos, if at all.

The purpose of this decision is to train you right from the start to be able to type out and identify the correct Japanese words when necessary instead of relying on romaji.

The best way to get quiz answers right is to either:

1) Type words in Japanese using a Japanese input tool, or

2) Type out the romaji that corresponds to what someone would type to bring up the correct Japanese word.

Example:

The quiz is taking 東京 for an answer.

People know this as "Tokyo" in English. This is an anglicized version that removes long vowels.

As such, typing "tokyo" into a Japanese input tool will not make the Japanese word 東京 appear. To actually type it out properly, you need to input toukyou instead of tokyo.

Therefore the quiz will only take the following as correct answers:

1) toukyou

2) とうきょう

3) 東京

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