• How do I cancel or downgrade my account to Free?

  Note that there's a different way of cancelling a paid subscription depending on where you're subscribed (website, Google Play, or App Store). If you subscribed on the website, you can cancel on the website on your computer. First, go to your account settings by clicking "More" in the left Panel and then click on "Settings". Then, go to "Subscription" and click/tap on "Downgrade to Free". Please see the screenshot below for reference: (https://storage.crisp.chat/users/helpdesk/webPopular

• How does the free trial work?

  The free trial is available to all new users (that is, if you've never had a FluentU account before). All you have to do is choose the plan you'd like to try and register as you normally would. We do require a payment method to sign up, but rest assured we won't charge you if you cancel at least one day before your trial ends. The subscription will continue unless you unsubscribe before the end of your trial. You can downgrade or deactivate at least one day before a subscription periPopular

• What does "limited" features for the free plan mean?

  You can access the free plan by downgrading from your paid subscription.  You can use the free plan to save your progress and maintain access to your account, even if you no longer wish to make payments. You can upgrade again to a paid account any time, and pick up right where you left off.  The free plan does include limited access to our content. We include some videos lessons (including quizzes) in this plan, but it is a limited number. You are free to study and learn fromFew readers

• How do I disable automatic renewal of my subscription?

  For Regular accounts:  Regular FluentU subscriptions automatically renew at the end of each billing period. You are notified each time there is a charge to your credit card. If you would like it to not automatically renew, then you should downgrade to Free at least one day before the renewal date. You would continue to have access until the end of the current billing period. You can downgrade your account to Free by going to your account settings (click on "More" "Settings" onFew readers

• How do I subscribe for only one month?

  With our plans, you get billed automatically on a monthly basis. If you only want to subscribe for one month, just upgrade your account to the desired plan. Once your upgrade goes into effect, you can downgrade back to the free plan. The downgrade will take effect at the end of the billing cycle. Thus, you will only pay and stay upgraded for that month.Few readers

• How to Cancel Subscription through iTunes

  Since you subscribed through iTunes, you'll need to unsubscribe through the settings on your device. Here's how to do that: First, go to Settings. Then, click on your account. Then click "Subscriptions". You should be able to see all your iTunes subscriptions. Click "FluentU". Make sure none of the subscription plans is ticked. This means that you are not subscribed to the app anymore. (Few readers

• Can I suspend my account?

  It is not possible to suspend your account. However, you can downgrade to our Free plan for as long as you need, and your progress will be saved for you.  Once you upgrade, you can pick up right where you left off.Few readers

• How do I upgrade?

  You can upgrade or learn more about the pricing by going to our pricing page.Few readers

• Unable to upgrade due to "problem while processing payment"

  If you are trying to upgrade, but getting the message "Problem while processing your payment method",  first, please check that your payment details are correct. If you're sure that your payment details are correct, then most likely your bank or credit card company is blocking the transaction.  Sometimes, banks or credit card companies block the transaction because we are a Hong Kong based company. You should be able to unblock the transaction by giving them a quick call.Few readers