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Knowledge base
General
FAQ - General
41
About FluentU
How do I use FluentU?
Account types
How many videos do you have in your library?
Can I download videos to watch offline?
View all 41
Troubleshooting
4
Why can’t I see any videos? Does FluentU require VPN in China?
Reporting a mistake in the captions
Why do I see progress on videos when I've only just created my account?
I'm trying to sign up, but it keeps telling me I already have an account?
Japanese
4
Is there romaji?
How do I set up the Japanese keyboard on my Windows PC?
How do I set up the Japanese keyboard on my Mac?
How do I type Japanese on my Windows PC or Mac?
Chinese
7
Pronunciation or Pinyin Seems Incorrect
How Can I See Traditional Characters?
How Can I See Less Pinyin and More Chinese Characters (Hanzi)
How do I set up the Chinese keyboard on my Windows PC?
How do I set up the Chinese keyboard on my Mac?
View all 7
Schools
26
Academic Pricing for Schools
How do I get started with my Academic Plus Teacher account?
What does FluentU Academic Plus look like from a Student's point of view?
What is a Class Code, and how can my students use it to sign up?
How to Create a Student Account with a Class Code
View all 26
Billing
17
How does the free trial work?
Paypal as a Payment Option
FluentU Payment Policy
Does signing up for one language give you access to multiple languages?
How do I cancel or downgrade my account to Free?
View all 17
Korean
4
How do I set up the Korean keyboard on my Mac?
How do I set up the Korean keyboard on my Windows PC?
How do I type Korean on my computer?
How do I type Korean on my mobile device?
Russian
3
How do I set up the Russian keyboard on my Mac?
How do I set up the Russian keyboard on my Windows PC?
How do I type Russian/Cyrillic characters on my Mac or Windows PC?
iPhone
General
12
About FluentU
What is the FluentU (SRS) Spaced Repetition Algorithm?
What’s the difference between “% Learned” and “% Mastered”?
I'm learning Japanese. Is there romaji?
How do I switch between languages?
View all 12
Billing
2
FluentU Payment Policy
Can I study more than one language with one account?
Chinese
2
How do I set up the Chinese keyboard on my iOS device?
How do I type Chinese on my iOS device?
Japanese
1
How do I set up the Japanese keyboard on my iOS device?
Korean
1
How do I set up the Korean keyboard on my iOS device?
Android
Chinese
2
How do I set up the Chinese keyboard on my Android device?
How do I type Chinese on my Android device?
Japanese
3
Is there romaji?
How do I type Japanese on my Android device?
How do I set up the Japanese keyboard on my Android device?
Korean
1
How do I set up the Korean keyboard on my Android device?