How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
FAQ - General
How do I use FluentU?
How many videos do you have in your library?
Can I download videos to watch offline?
See all 41 articles
Why can’t I see any videos? Does FluentU require VPN in China?
Reporting a mistake in the captions
Why do I see progress on videos when I've only just created my account?
I'm trying to sign up, but it keeps telling me I already have an account?
How do I type in Japanese?
Is there romaji?
Pronunciation or Pinyin Seems Incorrect
How Can I See Traditional Characters?
How Can I See Less Pinyin and More Chinese Characters (Hanzi)
How do I type pinyin and pinyin tone marks?
How Can I Type Using Traditional Characters?
See all 6 articles
Academic Pricing for Schools
Academic Pricing - Renewing
How do I get started with my Academic Plus Teacher account?
What does FluentU Academic Plus look like from a Student's point of view?
What is a Class Code, and how can my students use it to sign up?
See all 28 articles
How does the free trial work?
Paypal as a Payment Option
FluentU Payment Policy
Does signing up for one language give you access to multiple languages?
How do I cancel or downgrade my account?
See all 17 articles