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FAQ - General
How do I use FluentU?
How many videos do you have in your library?
Can I download videos to watch offline?
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Why can’t I see any videos? Does FluentU require VPN in China?
Reporting a mistake in the captions
Why do I see progress on videos when I've only just created my account?
I'm trying to sign up, but it keeps telling me I already have an account?
Is there romaji?
How do I set up the Japanese keyboard on my Windows PC?
How do I set up the Japanese keyboard on my Mac?
How do I type Japanese on my Windows PC or Mac?
Pronunciation or Pinyin Seems Incorrect
How Can I See Traditional Characters?
How Can I See Less Pinyin and More Chinese Characters (Hanzi)
How do I set up the Chinese keyboard on my Windows PC?
How do I set up the Chinese keyboard on my Mac?
View all 7
Academic Pricing for Schools
How do I get started with my Academic Plus Teacher account?
What does FluentU Academic Plus look like from a Student's point of view?
What is a Class Code, and how can my students use it to sign up?
How to Create a Student Account with a Class Code
View all 26
How does the free trial work?
Paypal as a Payment Option
FluentU Payment Policy
Does signing up for one language give you access to multiple languages?
How do I cancel or downgrade my account to Free?
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How do I set up the Korean keyboard on my Mac?
How do I set up the Korean keyboard on my Windows PC?
How do I type Korean on my computer?
How do I type Korean on my mobile device?
How do I set up the Russian keyboard on my Mac?
How do I set up the Russian keyboard on my Windows PC?
How do I type Russian/Cyrillic characters on my Mac or Windows PC?