FAQ - General

Default solution folder, feel free to edit or delete it.

Where can I find the courses?
Not all levels for all languages have courses, but we do have them for every Beginner level. If you are on one of those levels, you should see it right...
Sun, May 6, 2018 at 12:26 PM
How do I delete/cancel/deactivate my account?
To permanently delete your account, go to your account settings. You'll find them by clicking on the icon at the top right of the page. And then c...
Sun, May 6, 2018 at 12:22 PM
Do you have an affiliate program?
Looking for a great product to sell? One that isn't another uninspired, me-too product? One that you can feel GOOD about recommending to your ...
Wed, Jan 30, 2019 at 9:31 PM
Where do I find the FluentU Clip Review?
This video will explain how to use Clip Review.
Thu, Sep 17, 2015 at 2:26 AM
How long will it take me to master a word or phrase?
It's an ongoing process, and it also depends on how accurately you answer the questions in the Ready for Review section. For...
Tue, Jan 19, 2016 at 11:15 PM
Why do the video notes tell me I've already learned a percentage of the words?
You are probably in Intermediate level or above. When you choose an upper level of study, the program assumes you already know all the voca...
Mon, Jul 27, 2015 at 1:28 AM
How do I change my email address, username or profile pic?
All you have to do is: 1. Click on the icon at the top right of your screen. 2. Click on "Settings" This will bring you to "General ...
Sun, May 6, 2018 at 12:35 PM
A video that was free yesterday is now marked premium, why?
We periodically switch which videos are free and which are premium. This keeps our free content fresh, while offering some variety for both paying and non-p...
Mon, Jul 27, 2015 at 1:29 AM
Can I import my own vocab lists?
If you are on our Plus plan, you can import your own vocab. Users can import vocab lists with the "New Words" button: ...
Thu, Nov 12, 2015 at 6:48 PM
How do I deactivate or delete my account?
You can deactivate your account by going to your settings.  Just click on your profile picture at the top right of the screen, then click "Sett...
Mon, Sep 28, 2015 at 1:45 PM