FAQ - General

Default solution folder, feel free to edit or delete it.

Where can I find the courses?
Not all levels for all languages have courses, but we do have them for every Beginner level. If you are on one of those levels, you should see it right...
Sun, May 6, 2018 at 12:26 PM
How do I delete/deactivate my account?
To permanently delete your account, go to your account settings. You'll find them by clicking on the icon at the top right of the page. And then c...
Thu, Dec 3, 2020 at 4:33 AM
Do you have an affiliate program?
Looking for a great product to sell? One that isn't another uninspired, me-too product? One that you can feel GOOD about recommending to your ...
Wed, Jan 30, 2019 at 9:31 PM
Where do I find the FluentU Clip Review?
This video will explain how to use Clip Review.
Thu, Sep 17, 2015 at 2:26 AM
How long will it take me to master a word or phrase?
It's an ongoing process, and it also depends on how accurately you answer the questions in the Ready for Review section. For...
Tue, Jan 19, 2016 at 11:15 PM
Why do the video notes tell me I've already learned a percentage of the words?
You are probably in Intermediate level or above. When you choose an upper level of study, the program assumes you already know all the voca...
Mon, Jul 27, 2015 at 1:28 AM
How do I change my email address, username or profile pic?
All you have to do is: 1. Click on the icon at the top right of your screen. 2. Click on "Settings" This will bring you to "General ...
Sun, May 6, 2018 at 12:35 PM
Can I import my own vocab lists?
If you are on our Plus plan, you can import your own vocab. Users can import vocab lists with the "New Words" button: ...
Thu, Nov 12, 2015 at 6:48 PM
How do I download PDFs of the videos?
All our content comes with PDFs that are available for download.  You can access by clicking on the video or audio, and then clicking on this button: ...
Tue, Oct 6, 2015 at 6:04 PM
Can I suspend my account?
It is not possible to suspend your account. However, you can downgrade to our Free plan for as long as you need, and your progress will be saved for you.  ...
Mon, Oct 26, 2015 at 10:15 PM