FAQ - General

Default solution folder, feel free to edit or delete it.

How do I deactivate or delete my account?
You can deactivate your account by going to your settings.  Just click on your profile picture at the top right of the screen, then click "Sett...
Mon, Sep 28, 2015 at 1:45 PM
How do I download PDFs of the videos?
All our content comes with PDFs that are available for download.  You can access by clicking on the video or audio, and then clicking on this button: ...
Tue, Oct 6, 2015 at 6:04 PM
Can I suspend my account?
It is not possible to suspend your account. However, you can downgrade to our Free plan for as long as you need, and your progress will be saved for you.  ...
Mon, Oct 26, 2015 at 10:15 PM
Why do I have to log into the app if I haven't used it for a while?
This is actually by design. We need to have users log in at least once a month so that we can check whether they are on a paid plan. This is because the app...
Tue, Nov 3, 2015 at 8:13 PM
Why aren't all words included in Learn mode?
In order to be included in the Learn Mode quiz, the words and captions tested must satisfy the following conditions: 1) Words are only teste...
Thu, Sep 8, 2016 at 8:10 PM
What do the colors mean on the Progress bars?
The progress bars have three colors: 1) Yellowgreen (Learning stage) : Before you reach 100% learned in the content.  2) Green (Completed stage) : When...
Tue, Dec 27, 2016 at 9:23 PM
How Can I Add New Flashcards to Sets on the iOS App?
You can add flashcards to an existing list or create a new list with specific words by following the steps below: First, touch the word you want to add ...
Thu, Aug 31, 2017 at 3:47 AM
How Can I Remove Flashcards from a list?
You can remove words from a list by following the steps below: First, open the Flashcards page: Choose the list. Select the word or word...
Mon, Aug 7, 2017 at 6:41 PM
How do I Download Flashcards on the iOS App?
You can download your flashcards by using the following steps: First, go to your flashcards page. Touch the blue cloud icon next to the set you wi...
Sun, Aug 27, 2017 at 9:04 PM
When Does My Daily Goal Tally Reset?
Your Daily Goal number resets when it turns midnight in your local time zone.
Sun, Aug 27, 2017 at 8:58 PM