Billing

How does the free trial work?
The free trial is available to all new users (that is, if you've never had a FluentU account before). All you have to do is choose the plan you'd ...
Wed, Aug 15, 2018 at 2:51 PM
Paypal as a Payment Option
If you'd like to pay with paypal, just sign up by going to our pricing page. You will see a Paypal payment option along with the others...
Fri, Sep 18, 2015 at 9:27 AM
FluentU Payment Policy
Do I have to sign a long-term contract? No, you don't have to sign a long-term contract. You'll be charged monthly or yearly depen...
Tue, Mar 29, 2016 at 1:26 AM
Does signing up for one language give you access to multiple languages?
For regular accounts, one subscription gives you access to all languages (so you can learn more than one language at once).  For teacher accounts, signi...
Wed, Dec 28, 2016 at 10:18 PM
How do I cancel or downgrade my account?
For Regular accounts: How to Downgrade Your Plan First, go to your account settings: Then, go to "Subscription" and click/tap on &q...
Sun, May 6, 2018 at 12:44 PM
What does "limited" features for the free plan mean?
You can access the free plan by downgrading from your paid subscription, or by downloading the app from the app store.  You can use the free plan to sav...
Wed, Dec 28, 2016 at 10:19 PM
Should I sign up for the Basic plan or Plus plan?
The Basic plan gives full access to the "Watch" section. This lets you watch videos with the assistance of the interactive captions. People usuall...
Wed, Dec 28, 2016 at 10:20 PM
I just upgraded to Basic. What happens if I upgrade to Plus?
If you upgrade to Plus in the middle of your Basic plan, then you will get credit for the amount that you already paid. This means that if y...
Tue, Oct 27, 2015 at 8:09 PM
How do I disable automatic renewal of my subscription?
For Regular accounts:  Regular FluentU subscriptions automatically renew at the end of each billing period. You are notified each time there is a charge to...
Sun, May 6, 2018 at 12:53 PM
How do I upgrade from Basic to Plus?
To upgrade from the Basic plan to the Plus plan, you should: 1) log in 2) go to the pricing page 3) click on "Get Plus" un...
Tue, Oct 20, 2015 at 1:37 AM